Customer service

You can contact Babboe customer service here.

The Babboe cargo bike's frame number can be found in one of these places: On the front of the seatpost<br>On the back of the seatpost<br>On the left side of the bottom bracket<br>Above the mid-drive motor (Mountain cargo bike) On the front of the seatpost...

Of course it can occur that you lose a key or need an extra set. If it concerns the keys of the frame lock, you can order them from the manufacturer's website.

Electric bakfiets | Motor systems At Babboe, all cargo bike models are available with motor assistance. Every Babboe electric bakfiets also has a practical pushing aid. This allows you to move your (fully charged) cargo bike easily even when you are not riding it - for example: to transport it from a garage to the cycle path.

A toddler who can sit independently from 8 months and has a strong neck can be transported safely with a toddler seat in the cargo bike.

On average, the toddler seat is used for children between 8 and 18 months.

It is important to know how your cargo bike works. Therefore, read the operating instructions for the respective cargo bike carefully to ensure you are safe on the road. Every user of the cargo bike must be familiar with the information in the operating instructions.

If your display won't turn on, the first thing you should do is try a reset. This is something you can easily do yourself, following the instructions below.

Your cargo bike's display might show a range of error messages. In this article we'll guide you through how to figure out what the error message on your cargo bike display means. 

Determine what applies to your cargo bike:    Is your current display in the centre of your handlebars >> watch instruction video 1   Is your display on the left side of your handlebars >> watch instruction video 2  

All our cargo bikes are adjustable, making it suitable for every body type. By adjusting it to your height, you will achieve optimal cycling comfort. In the videos below, mechanics show you how to adjust the saddle and handlebars.

Tips: riding a 3 wheel bakfiets cargo bike It takes some getting used to riding a three-wheeler. Especially taking corners is different than what you're used to on a regular bike. To lend you a hand, we offer several tips for riding a cargo bike. Read these cargo bike tips and watch the instruction video.

You’ll want to enjoy that little boost from the electric system as long as possible when riding your cargo bike, both in the support you receive from the system measured in kilometres and in the life of the cargo bike battery itself. So, it’s good to know how to get the most out of your cargo bike battery.

The stand of the Babboe City and Mini can eventually rattle. With a new sturdy bicycle stand spring, this is easily remedied.

Even when roads have been cleared and gritted, as a biker you often encounter slippery roads. Moreover, all that salt and sand isn't good for your cargo bike. To avoid accidents and possible damage, we offer the following cargo bike tips for riding in winter:

Different cargo bikes have different rims, which means they need different tire sizes. In the videos below, we explain how you can figure out which size you need, and how you can quickly change a tire yourself.